Frequently asked questions

Create your SL Institute account

To start taking courses on SL-Institute, you need to create an account.
To create an SL-Institute account:
1. Go to 2. At the top of the page, select your language and click on My account. 3. enter your e-mail address and choose a password

If you choose to create a new SL-Institute account with a name, e-mail address and password, the password must be 8 characters or longer.

Once you've created your account, you can change your account settings at any time.

Modify your SL-Institute account settings
Using your settings page, you can:
Change the name you use on SL-Institute
Change the e-mail address you use on SL-Institute
Change your SL-Institute password
Change your address

To change your SL-Institute account settings:
Go to
In the top right-hand corner, click on my account.
Click on account details.
Make the desired changes, then click Save.

To change your address
Open your SL-Institute settings page.
On the left-hand side of the screen, click Addresses.
Make the desired changes, then click Save.

To resolve problems with your SL-Institute account
If you're having trouble with your SL-Institute account, try our account troubleshooting page.
Recommended browsers and devices

You can use SL-Institute on a computer and on mobile devices, such as tablets and smartphones.
If you encounter any problems with SL-Institute, you can resolve them by making sure you're using a supported browser or device and that it's up to date.


Supported browsers
SL-Institute supports the latest versions of the following browsers on computers:
- Google Chrome (recommended)
- Firefox
- Safari
- Internet Explorer 11
If you're using an older browser, updating it may help resolve problems.


Requirements for using SL-Institute on a computer
To use SL-Institute on the web, you need a reliable Internet connection and a computer with at least 1 GB of memory/RAM.

Reset your SL-Institute password

If you have forgotten your SL-Institute password, you can reset it.
To reset your password:
1. Open the "my account" page and click on "I've lost my password".
2. Enter the e-mail address or username you use for your SL-Institute account.
3. We'll send you an e-mail to change your SL-Institute password. If you don't receive an e-mail after a few minutes, check your spam folder.

After changing or resetting your password, you may need to clear your browser before using your new password.

Deleting your SL-Institute account

If you no longer wish to use your SL-Institute account, you can delete it.
Before deleting
Deleting your account does not stop payments. Be sure to cancel all active subscriptions on your account before deleting it.
If you delete your SL-Institute account, you may not be able to restore your old account information. You will need to create a new account to use SL-Institute again.

To delete your account:
1. Log in to your SL-Institute account.
2. Click on "contact us" in the top right-hand corner.
3. Send us a message with the subject: delete account
4. Click send and you will receive an email within 24 hours confirming that your account has been deleted.

Solving a problem with your SL-Institute account
If you need to change your SL-Institute account settings, such as your name, e-mail address or password, you can use the Settings page.
If you're having trouble with your SL-Institute account, check below.

I can't log in to my SL-Institute account
If you can't log in to your SL-Institute account:
Make sure you're using the correct e-mail address.
Try resetting your password.

My e-mail address doesn't work
If you see a message saying "We were unable to find an account associated with this e-mail address" when you try to log in or change your password, the problem may be as follows:
- You used a different address when you created your SL-Institute account. If you have a different e-mail address, try using it.
- You mistyped your e-mail address when you created your SL-Institute account. Try entering typos or common variations of your email address.

A course I registered for has disappeared from my account.
If you can't find a new course after registering, check your courses or downloads for a list of courses you're registered for.

My SL-Institute email address has been changed without my permission.
When you use your settings to change the email address you use on SL-Institute, we will send you an email.
If you receive an email about an email address change, but you have not changed your email address in your account settings, please contact us using the link at the bottom of this page.
Courses available on SL-Institute

SL-Institute offers two types of course.

1. Online courses built on the smart learning platform. They include lessons, modules, quizzes, audios and videos. This content is available 24/7 on the platform.

To complete a course, you must follow all the chapters and pass all the exercises, which include quizzes and activities. If you don't, your progress bar won't show that you've completed the course and, for those eligible, you won't be able to access the certificate. Use the progress bar to check the status of each quiz and activity to ensure that they have been completed. If you have checked all the exercises and your progress remains incomplete, there may be a technical problem. Please contact us by clicking on "Contact us" and indicate in your request the name of the course, add a link to the course, include a screenshot, the name of your browser and the name of your operating system, etc. Our technical team will investigate the problem. Our technical team will investigate the problem.

2. Electronic books (e-books) are available as digital downloads.

These courses introduce the different concepts and allow you to learn on your device, at your own pace. You don't need to log on to the platform every time you want to work through the courses. Some exercises are available on the eBooks for you to practice.

Report a typo or error in a course
Our training teams are constantly working on the quality and updating of our courses, but errors can slip through the net. If you encounter an error in a course, please let our team know by clicking on the "Contact us" button in the footer at the bottom of the page. If possible, please include a screenshot and any additional details.
What should I do if videos or images are not available?
Below are several troubleshooting options for you to consider:
- Check the plug-ins installed on your browsers, such as AdBlock, which can block images and videos.
- Change your browser or deactivate certain plug-ins; you should be able to watch our videos without worry.

If you're still unable to access the site, it may also be due to a security system set up on your network, particularly in a professional environment, with a restrictive firewall.
- If you're not on a home network, ask the administrator if they can change your access authorizations.
- If you're on a home network, add as an authorized site to see if this solves the problem.
Course certificates for eBooks available for digital download
The student must complete the exercises presented in the eBook and send a copy to

SL-Institute checks the work done and takes a few days to send the certificate by e-mail in PDF format.
Course certificates for online courses
A course certificate is an official SL-Institute document confirming that you have successfully completed a course on SL-Institute.

View your course certificates
You can view all the course certificates you have earned on your certificates page. From there, you can download, print or share your certificates.
You can also visit your course page or downloads page to see the courses you have taken but for which you have not obtained a course certificate, as well as your final grades in all the courses you have taken.

A course certificate includes:
- The name of the course
- The name of the student
- The instructor's signature
- A statement that SL-Institute has confirmed the identity of the learner who has taken the course.

A course certificate does not include:
- Academic credit from the partner institution offering the course
- The final grade you achieved in the course
- Your passport photo
- Hours spent working on the course
- A printed or mailed copy of the course certificate. Certificates are supplied as downloadable PDF files, which you can print out yourself. You can also share them electronically.

Unfortunately, SL-Institute cannot provide course certificates with more information than they already contain. SL-Institute cannot provide any information or documentation about your course progress, completion, grades or other information outside the course certificate.
Your certificate for a course will be written in the language in which you took the course.

Academic or professional credit
SL-Institute certificates do not carry professional or academic credit. If you need to know whether an SL-Institute certificate will count towards the accreditation of a specific organization or program, please ask a representative of that organization or program.
To obtain a course, you will need to pay a fee.
To find out more about payment options, see Accepted payment methods .

Course prices
E-books available as digital downloads from SL-Institute are offered for a one-off payment. In some regions, payments may include sales tax. The sales tax will be indicated on your payment page.

Online courses are available by subscription. When you subscribe to a course, you pay a fee that gives you access to the course on for one year.

For course costs and subscription options:

1. Log in to your SL-Institute account
2. Open the home page of the course whose prices you want to see.
3. Click on Registration

When you subscribe to an SL-Institute online course, you pay an annual subscription fee to access the online courses you have selected. This subscription is renewed annually.

Price variations
You may notice some variation in the prices of courses (online and e-books) on SL-Institute. This is normal, as we continually adapt our offerings based on new information about the value our courses bring to learners.

To ensure that price variations do not detract from your experience on SL-Institute, we are committed to being transparent. Prices are clearly displayed on our course payment pages. You will always pay exactly the amount you see when you enter your payment details.
Accepted payment methods
Credit/debit cards
You can make payments on SL-Institute using the following credit cards:
- Visa
- MasterCard
- Discover
- American Express (only for courses priced in $USD)

Prepaid cards
You can use a prepaid card from one of the above credit card brands for one-off payments.

You can make payments to SL-Institute using PayPal in the following regions. You can send your payment to

Coupons from third-party partners (Groupon...)
SL-Institute accepts coupons purchased from third-party partners such as Sapo, Atrapalo... If you wish to obtain your courses after you have already purchased your coupon, you will need to follow the "I get the coupon" process.
Solving payment problems
If you are having problems with payments on SL-Institute, find your problem below.

Ihave submitted a payment but it does not appear.
If you have submitted a payment, check your order page to see if the payment has been made.
If a payment you have made does not appear in your purchases, check your bank statement to see if the payment has been processed by your bank.
If your bank has registered the purchase, but it does not appear on SL-Institute, check to see if you have another SL-Institute account.

Iget an error when I try to pay
If SL-Institute cannot process your payment, try:
- Make sure you are using an approved payment method. Debit cards, prepaid or gift cards, and PayPal may not work for some payment types or from some countries.
- Using another browser or device
- Clear your cache and cookies

I want to transfer the payment to another course
Unfortunately, SL-Institute cannot transfer payments between different courses.
I bought a coupon from a third-party partner (Groupon...). How do I receive my lessons?

To use a coupon purchased on a third-party platform, you must create an account on the "I have a coupon" page.

1. Go to
2. Register with your
login 3. Confirm your email address
4. Choose your course
5. Attach your coupon in PDF format and add all information
6. Select the coupon payment method
7. Proceed to payment
8. Go to
9. Click on the course to download the material

Step 1: Create your account

Step 2: Choose a course



Step 3: Order the course 



Step 4: Apply your coupon & validate your order